JTD Office Earnings Report Fails

General discussion relating to Deltek Vision.
steph
Posts: 58
Joined: Tue Apr 28, 2009 4:06 pm
Brief Company Description: Environmental Engineering Firm
Deltek Vision Version: 5.1
Number of Employees: 1500
Company Position: Finance Systems Director
Vision Modules: Accounting, CRM
Number of Offices: 70
Year Vision Installed: 2006
Vision User Group: Boston, MA

JTD Office Earnings Report Fails

Postby steph » Mon Feb 06, 2012 10:40 am

I've got a call into Deltek on this one, but thought I'd see if anyone has had a similar problem. We're upgrading to 6.2 in a couple of months, but a company-wide JTD Office Earnings (or Project Earnings) report fails consistently on the process server after 10-12 minutes. I can run other company-wide reports (YTD for example) but JTD just won't run. It runs fine in 5.1. Has anyone else had this problem?

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Gerald Cox
Site Admin
Posts: 549
Joined: Fri May 23, 2008 10:45 am
Company: Hurt & Proffitt, Inc.
Brief Company Description: We are primarily a Civil Engineering and Surveying firm that offers a few other supporting services. We upgraded to Vision from Advantage in 2005.
Deltek Vision Version: 5.1
Number of Employees: 70
Company Position: IT Director
Vision Modules: Accounting / Billing / Time & Expense / Payroll / CRM / Proposals / Planning
Number of Offices: 3
Year Vision Installed: 2005
Vision User Group: Richmond, VA

Re: JTD Office Earnings Report Fails

Postby Gerald Cox » Mon Feb 06, 2012 11:17 am

Are you getting any errors that you can use to search the support site?

steph
Posts: 58
Joined: Tue Apr 28, 2009 4:06 pm
Brief Company Description: Environmental Engineering Firm
Deltek Vision Version: 5.1
Number of Employees: 1500
Company Position: Finance Systems Director
Vision Modules: Accounting, CRM
Number of Offices: 70
Year Vision Installed: 2006
Vision User Group: Boston, MA

Re: JTD Office Earnings Report Fails

Postby steph » Mon Feb 06, 2012 4:39 pm

The termination message on the process server is the lovely "the underlying connection was closed" message. We're also having hit and miss problems with running batches of draft invoices to the process server, so I'm thinking there is something in our configuration that is killing it. Hopefully Deltek will be able to help us find the problem.

meaglin
Posts: 195
Joined: Thu Nov 05, 2009 10:36 pm
Brief Company Description: Deltek Vision Consultant
Deltek Vision Version: 6.1
Number of Employees: 2
Company Position: Owner/Consultant
Vision Modules: ALL
Number of Offices: 0
Year Vision Installed: 2005
Vision User Group: Utah
Contact:

Re: JTD Office Earnings Report Fails

Postby meaglin » Mon May 28, 2012 7:51 pm

Must be too large and is timing out since JTD, just depends on the settings in your server and how many projects are included in the search. Instead of clicking Preview, instead schedule it as an E-mail to yourself. When scheduled, they run directly on the server instead of back and forth across the WAN...
Mel Eaglin
meaglin@vrsllc.com
Visionary Reporting Solutions
San Diego, CA 92109
http://www.vrsllc.com/
http://www.deltekvisionconsultant.com/deltekvisionblog
Phone: (858) 245-8956
"Skype Name: mel.eaglin"


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